Return Policy Overview:
Nexa Ecom FZE is committed to customer satisfaction and compliance with UAE consumer protection laws and international shipping policies. Customers may return eligible products within 14 days of delivery.
Conditions for Returns:
- Items must be returned within 14 days from delivery date.
- Products must be unopened, unused, and in original packaging.
- Proof of purchase or order confirmation must accompany the returned product.
Non-Returnable Items:
- Products marked as non-returnable at the time of purchase.
- Opened or used products.
- Products damaged due to customer mishandling or misuse.
- Digital products or software subscriptions.
International Returns:
- Customers outside UAE are responsible for return shipping fees.
- Clearly mark the shipment as “Return Goods” to avoid customs duties.
- Any customs fees incurred due to incorrect labeling will be deducted from the refund amount.
Refund Process:
- Upon receipt and inspection of the returned product, a refund will be initiated within 7-10 business days.
- Refunds will be issued to the original payment method.
Damaged or Defective Products:
- Immediately contact us at info@nexaceom.ae if you receive damaged or defective products.
- Provide photographs and detailed information about the issue for prompt resolution.
Return Procedure:
- Contact our customer service at info@nexaceom.ae to initiate a return.
- Receive return authorization and detailed return shipping instructions.
- Pack the item securely in original packaging.
- Ship the item back using a reliable courier service.
Contact Information:
- Email: info@nexaceom.ae
- Address: Sharjah Research Technology and Innovation Park Free Zone Authority, Block B-B45-072, Sharjah, UAE